1. Information We Collect

When you interact with Lingosource Ltd or use our services, we may collect both personal information (data that can identify you directly or indirectly) and non-personal information (data that does not identify you individually). This information enables us to deliver and improve our Services, process billing, and provide a secure user experience.We collect information in the following ways:1.1.Information You Provide DirectlyYou may provide information to us when you:a)Register an account or sign a service agreement;b)Complete online forms or request a demo;c)Provide billing and payment details;d)Communicate with our support team;e)Participate in promotional campaigns or feedback surveys;f)Provide testimonials or references.Examples of personal information you may provide include:a)Full name and business nameb)Date of birth (for verification, if required)c)Street addressd)Email addresse)Telephone number and mobile number (for notifications)f)Billing and payment details (processed securely)g)Client username and passwordh)Business information related to call handling preferences and requirementsi)Industry type and nature of business operations (for service compatibility assessment)We do not store your complete credit or debit card details on our servers. All payment transactions are encrypted and processed exclusively through certified third-party providers such as Stripe, PayPal, and authorised banking partners, in compliance with the Payment Card Industry Data Security Standard (PCI-DSS).1.1.Information Collected AutomaticallyWhen you access our websites or use our Services, certain information may be collected automatically to enable functionality and improve service performance. This includes:a)Device information: IP address, browser type, device type, and operating system.b)Usage information: pages visited, actions taken within the website, date and time of access, and referral URLs.c)Cookies and tracking technologies (see Section 7).1.2.Information Collected in the Course of Service DeliveryAs part of providing call answering and call center outsourcing services, we may collect and process information about third parties who contact your business through our services. This may include:a)Caller name, telephone number, and/or email addressb)Call content, detailed messages, and notes taken on your behalfc)Call recordings (retained for quality assurance and training purposes)d)Call duration, time, and date informatione)Any additional information provided during the call that is relevant to your business operationsSuch information is collected and processed strictly for the purpose of delivering our Services to you. Call recordings and related data are retained for a period of one (1) year from the date of the call, after which they are securely deleted unless longer retention is required by law or for dispute resolution purposes.1.3.Information from Third-Party SourcesWe may receive additional information about you from trusted third-party service providers, such as:a)Payment processors who confirm transactions;b)Customer relationship management (CRM) or call management platforms integrated into our Services;c)Marketing and analytics providers (e.g., Google Analytics) that supply aggregated demographic or interest data.d)Hosting and telecommunications infrastructure providers;e)Call recording and quality monitoring systems.1.4.Non-Personal InformationWe may also collect non-personal information, such as:a)Aggregated usage statistics;b)General demographic trends (e.g., region, business type);c)Technical device data (e.g., browser version, operating system).This information does not identify you personally and is used to improve the quality and performance of our Services.

2. How We Use Your Information

We use the personal and non-personal information we collect from you for the following legitimate business purposes, in line with our role as a provider of outsourced communication and support services:
1.1. To Provide and Manage Our Services ● Set up, administer, and maintain your business account and service preferences ● Deliver professional phone answering services including call routing, message taking, and customer communication ● Provide trained call center agents for outsourced customer support, sales assistance, and administrative tasks ● Record calls for quality assurance, training, and service improvement purposes ● Handle inbound calls on your behalf and, where arranged, conduct outbound calling campaigns ● Maintain accurate call logs, messages, and communication records   1.2. For Billing and Payments ● Process payments securely through authorized third-party payment processors. ● Maintain accurate records of invoices, subscriptions, and transactions. ● Handle payment disputes, refunds, or chargebacks when necessary.   1.3. For Service Billing and Account Management  ● Process monthly post-paid billing based on service usage (charged at $1.20 per minute / £0.95 per minute equivalent) ● Generate custom quotes for LingoSource call center outsourcing services ● Handle billing through secure payment processors including Stripe, PayPal, and bank transfers ● Manage account suspensions in cases of non-payment (typically after 10 days of payment default) ● Maintain financial records for tax and accounting purposes   1.4. To Provide Customer Support ● Respond to your queries, requests, or complaints. ● Assist you in troubleshooting service-related issues. ● Provide after-service support and resolve disputes.   1.5. For Service Improvement and Quality Monitoring ● Monitor call quality and agent performance. ● Conduct analytics to improve efficiency, customer satisfaction, and training. ● Test or introduce new features and functionalities. ● Enhance and optimize our systems and communication infrastructure.   1.6. For Marketing and Communications ● Send you service-related notifications, updates, and administrative messages. ● Provide information about new features, services, or offers (only if you have opted-in). ● Conduct surveys and collect feedback to improve our services.
(You may opt out of marketing communications at any time.)   1.7. Legal Bases for Processing We process personal data under the following legal bases (UK GDPR Art. 6): ● Performance of a contract: providing call answering and outsourcing services. ● Legitimate interests: monitoring call quality, training, fraud prevention, and business operations. ● Consent: sending marketing communications and storing non-essential cookies. ● Legal obligation: maintaining tax, accounting, and regulatory records.   1.8. To Ensure Security and Prevent Fraud ● Detect and prevent misuse, unauthorized access, or fraudulent activity. ● Protect against cyberattacks, data breaches, or abuse of services. ● Verify account logins and suspicious activities.   1.9. To Comply with Legal and Regulatory Obligations ● Respond to lawful requests from public authorities, law enforcement, or regulators. ● Comply with UK GDPR, Data Protection Act 2018, and other applicable regulations. ● Maintain appropriate business and financial records for tax and audit purposes.   1.10. For Business Operations and Corporate Transactions ● Conduct audits, internal reviews, and performance analysis. ● Manage supplier, vendor, and third-party relationships. ● In case of a merger, acquisition, restructuring, or sale, your information may be transferred to the new entity as part of that transaction.

3. How We Share Your Information

Lingosource is committed to respecting and protecting your privacy. We do not sell your personal or non-personal information to third parties. We only share your data under limited circumstances, and strictly with trusted third parties, on a need-to-know basis, in order to operate our services, comply with legal obligations, and protect our rights.   1.1. With Service Providers and Partners We may share your information with third-party service providers who are bound by confidentiality and data protection obligations, and who assist us in delivering our services, including: ● Payment processors and accounting systems to handle billing and transactions. ● IT, hosting, and telecommunication providers to maintain call handling systems, databases, and servers. ● CRM and communication platforms to manage business interactions and service delivery. ● Analytics and quality monitoring tools to evaluate service performance and improve efficiency. ● Professional advisors (legal, compliance, audit) where necessary for business operations. ● Customer relationship management (CRM) and call management platforms to deliver effective call handling and customer service ● Call recording and quality monitoring systems to ensure service standards ● Telecommunications infrastructure providers to maintain reliable call routing and connectivity ● Google Analytics for website performance monitoring and user behavior analysis ● Stripe and PayPal for secure payment processing and transaction management ● Hosting providers for website and data storage infrastructure   1.2. For Legal and Regulatory Compliance We may disclose your personal information where reasonably necessary to: ● Comply with applicable laws, regulations, legal processes, or government requests. ● Enforce our contracts, Terms of Service, and other agreements. ● Protect the rights, safety, or property of Lingosource, our clients, or others. ● Detect, prevent, or investigate fraud, security breaches, or illegal activities. 1.3. During Business Transfers If Lingosource undergoes a merger, acquisition, restructuring, or sale of business/assets, your information may be transferred to the new entity or its advisors. Such transfers will comply with applicable data protection laws, and we will notify you of any material changes affecting your information. 1.4. With Your Consent In cases not covered by this Privacy Policy, we may request your explicit consent before sharing your information for other specified purposes. You are free to withhold or withdraw such consent. 1.5. Aggregated and Non-Personal Data We may share de-identified, aggregated, or statistical data (which cannot reasonably be used to identify you) with business partners, industry researchers, or for internal reporting to improve services and analyze trends.

4. Data Controller and Processor Roles

For personal data of our clients (e.g., billing, account details), Lingosource Ltd acts as a Data Controller. For personal data of callers handled on behalf of our clients, Lingosource Ltd acts as a Data Processor. In such cases, clients remain Data Controllers and are responsible for ensuring they have a lawful basis for sharing caller information with us

5. Your Privacy Rights

At Lingosource Ltd, we respect your privacy and provide you with the ability to exercise your rights over personal information. These rights may vary depending on your country of residence, but generally include the following:   1.1. Rights available to all Users / Clients   ● Access: Request details of the personal information we hold about you. ● Correction: Update or correct inaccurate or incomplete data. ● Deletion: Request deletion of your data, subject to legal and operational requirements. ● Withdraw Consent: Revoke consent for specific processing at any time. ● Opt-out of Marketing: Unsubscribe from promotional emails and communications. ● Cookies & Tracking: Manage or block cookies via your browser settings.   1.2. Additional Rights for UK & EU Residents (under GDPR) ● Data Portability: Request your personal data be transferred to another provider. ● Restriction of Processing: Ask us to limit processing of your data in certain situations. ● Right to Object: Object to processing of your personal data, including direct marketing. ● Right to Lodge a Complaint: File a complaint with your local Data Protection Authority.   1.3. Exercising Your Rights You can make a request by: ● Email: contact@lingosource.uk (Subject: “Privacy Rights Request”) ● Phone: + (during business hours) ● Post: 71-75 Shelton Street, Covent Garden, London, England Please specify the type of request (access, correction, deletion, etc.). We may require additional information to verify your identity before processing your request to ensure your privacy and security.   1.4. Response Times We aim to respond to all requests within 30 days as required by UK privacy law. If more time is needed due to the complexity of your request, we will notify you of the reason and expected timeframe.   1.5. Charges Most requests are free of charge. However, if your request is manifestly unfounded, excessive, or repetitive, we may charge a reasonable fee or decline to process it.

6. Children's Privacy

Lingosource Ltd takes children's privacy seriously. Our Site and services are not directed to children under 18, and we do not knowingly collect, use, or disclose personal information from minors without appropriate parental or guardian consent.   a) No Intentional Collection: We do not knowingly request or collect personal data from children under 18 without parental consent. b) Parental Action: If you are a parent or legal guardian and believe your child has provided personal information to us without your consent, please contact us immediately at contact@lingosource.uk. We will promptly review and, if appropriate, delete the information from our records. c) Age Verification: By creating an account or using our services, you represent that you are at least 18 years old, or if under 18, that you have obtained parental or guardian consent. d) Compliance: We comply with United Kingdom privacy laws regarding the collection and use of children's personal information. e) Age Requirement: While the digital age of consent in the UK is 13 years, Lingosource requires all users to be at least 18 years old, or to have parental/guardian consent if under 18, to use our services.

7. Service Restrictions and Acceptable Use 

Lingosource Ltd reserves the right to decline services or terminate accounts for businesses operating in certain industries or engaging in prohibited activities   1.1. Restricted Industries We do not provide services to businesses primarily engaged in: ● Adult entertainment or adult content services ● Gambling or betting operations ● Escort services ● Tobacco services or related services ● Alcohol sales or distribution ● Cannabis or marijuana-related businesses ● Weapons, firearms, or ammunition sales ● Unregulated financial services or cryptocurrency trading platforms   1.2. Acceptable Use Our services may only be used for: ● Legitimate business communications and customer service ● Inbound call handling and message taking ● Outbound calling where specifically arranged and compliant with applicable laws ● Professional sales support and administrative assistance ● Outbound calling campaigns where specifically arranged with clients and compliant with UK telecommunications regulations   1.3. Prohibited Activities Clients may not use our services for: ● Fraudulent, abusive, or unlawful activities ● Harassment, spam, or unsolicited marketing calls ● Any activity that violates UK telecommunications regulations ● Impersonation or misrepresentation of identity or business purpose

8. Cookies and Tracking Technologies

Lingosource Ltd uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and deliver personalized content.   1.1. What Are Cookies? Cookies are small text files stored on your device when you visit a website. They help us recognize your browser or device and remember your preferences for future visits. We may also use related technologies such as pixels, web beacons, local storage, and tags to collect usage data in a similar way.   1.2. Types of Cookies We Use a) Essential Cookies ● Required for the Site to function properly (e.g., process service requests, keep you logged in, enable secure service enrollment) ● Store items in your service preferences ● Remember your language and region preferences ● Without these cookies, some key features of our Site may not work b) Performance and Analytics Cookies ● Help us understand how visitors use the Site ● Provide insights into page views, traffic sources, and usage patterns ● Used to improve Site functionality and user experience ● Include Google Analytics and similar services c) Functional Cookies ● Remember your preferences, such as login details or service selections ● Enhance your browsing experience by making the Site more personalized ● Remember your communication preferences d) Advertising and Marketing Cookies ● Set by us or our advertising partners ● Help deliver relevant content and offers based on your interests ● Measure effectiveness of marketing campaigns ● Enable remarketing to show relevant ads on other websites e) Third-Party Tracking We may allow third-party service providers (e.g., Google, Facebook) to place cookies or similar technologies on your device. These third parties collect information according to their own privacy policies and operate as independent controllers for their cookies.   1.3. Your Cookie Choices and Controls   You can manage cookies and tracking technologies in several ways: a) Browser Settings: Most browsers allow you to view, manage, block, or delete cookies b) Opt-Out Tools: ● Google Analytics: Opt out using the Google Analytics Opt-out Browser Add-on ● Marketing communications: Click 'Unsubscribe' in emails or contact us directly c) Our Cookie Banner: Manage your preferences through our on-site cookie consent banner   1.4. Impact of Disabling Cookies Disabling certain cookies may affect your ability to: ● Make service subscriptions ● Maintain service selections ● Receive personalized recommendations   We use a cookie consent management platform to obtain, store, and respect your preferences in compliance with PECR and UK GDPR. You can update your choices at any time via the cookie banner.

9. Data Security

At Lingosource Ltd, protecting your personal information is a top priority. We use a combination of technical, administrative, and physical safeguards designed to keep your data safe from unauthorized access, disclosure, alteration, or destruction.   1.1. Security Measures We Use a) Encryption: Sensitive information, including payment details, is encrypted in transit using Transport Layer Security (TLS / HTTPS). Payment processing is handled by PCI-DSS-compliant third-party processors, and we do not store full card numbers on our servers. b) Secure Hosting: Our website is hosted on secure servers with appropriate firewalls and monitoring systems. c) Access Controls: Only authorized personnel with a legitimate business need may access personal information. d) Regular Updates: Security systems and software are regularly updated to protect against new threats. e) Vendor Security: We work only with reputable third-party service providers (e.g., payment processors, hosting providers) who implement strong security measures. f) Account Protection: Users are responsible for keeping their login credentials confidential. g) Payment Security: All payment processing is handled securely by certified third-party processors; we do not store complete credit card numbers.   1.2. Limitations of Security While we take commercially reasonable steps to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk.   1.3. How You Can Help Protect Your Information ● Use strong, unique passwords for your accounts. ● Keep your login credentials confidential and do not share them. ● Log out when using shared or public devices. ● Keep your contact information up to date. ● Notify us immediately at contact@lingosource.uk if you suspect unauthorized access to your account or payment details. ● Be cautious of phishing emails or fraudulent communications claiming to be from Lingosource.   1.4. Data Breach Notification ● If we become aware of a data breach likely to result in serious harm to any individual (an “eligible data breach”), we will: ● Promptly investigate the incident. ● Notify the UK Information Commissioner’s Office (ICO) and affected individuals where required under the Notifiable Data Breaches scheme. ● Included in our notification: a description of the breach, the types of information involved, likely steps affected individuals can take, and contact details for further assistance.

10. Data Retention

We keep your personal information only for as long as it is reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by UK Data Protection laws.   1.1. Factors That Determine Retention The length of time we retain data depends on: ● Transaction records: Service agreements and billing details are retained to complete service subscriptions, process returns, resolve disputes, and comply with tax and accounting obligations. ● Customer service: Information from inquiries is kept while your issue is being resolved and for a reasonable period afterward to improve our support services. ● Marketing preferences: If you subscribe to marketing communications, your information is retained until you unsubscribe or request deletion. ● Legal and compliance needs: Certain records may be kept longer to comply with UK laws, regulations, audits, or law enforcement requirements. ● Account activity: Active accounts and associated data are retained as long as you continue to use our services.   1.2. Typical Retention Periods   a) Call recordings and related communication data: One (1) year from the date of the call b) Client account information: Retained while account is active and for six (6) years after account closure for legal and tax compliance c) Billing and transaction records: Six (6) years from the date of the transaction (UK taxation compliance) d) Customer service records: Three (3) years after the last interaction e) Marketing communications data: Until you opt out or request deletion f) Website analytics: Aggregated and anonymized data may be retained indefinitely g) Payment processing data: As required by payment processors and fraud prevention (typically 7 years) h) Account suspension records: Maintained for 10 days after payment default before service termination i) Promotional and seasonal campaign data: Retained for duration of campaign plus 12 months for analysis   1.3. Secure Disposal When personal information is no longer required, we take steps to delete, anonymize, or securely dispose of it in accordance with UK Data Protection laws and best practices.

11. International Data Transfers

We primarily store and process your personal data within the United Kingdom/European Economic Area (EEA). However, when you choose to make payments through third-party providers such as PayPal or Stripe, your personal data may be transferred and processed outside the UK/EEA (including in the United States). These providers implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, to ensure your data remains protected in compliance with applicable data protection laws.   Your information may be transferred to: a) United States (US): When using payment processors (Stripe, PayPal), data is transferred with Standard Contractual Clauses (SCCs) and equivalent contractual protections to ensure compliance with UK GDPR. b) Other EEA countries: For essential service delivery through EU-based providers.   1.1. Safeguards for International Transfers When transferring personal information outside the UK, we ensure appropriate safeguards are in place:   a) Adequacy decisions: Where the UK Government has assessed the recipient country as providing adequate privacy protections, or where we take reasonable steps (e.g., contractual protections) to ensure UK GDPR-compliant handling. b) Contractual protections: Use of standard contractual clauses or other approved mechanisms to protect your data. c) Service provider agreements: Contracts with overseas service providers include privacy and security obligations consistent with UK Data Protection laws.   1.2. Your Consent By using our Site and services, you acknowledge and consent to the transfer of your personal information outside the UK for processing in accordance with this Privacy Policy and subject to the safeguards described above. By continuing to use our Services, you provide explicit consent for these transfers where required under applicable data protection laws

12. Marketing Communications & Opt-Out

From time to time, we may send you marketing communications about new services, special offers, sales, or other updates we think you may find useful. These communications are sent only if you have chosen to receive them (for example, by subscribing to our newsletter or opting in during service enrollment).   1.1. Types of Marketing Communications We may send you: ● Email newsletters with Service updates and company news ● Promotional emails about sales, discounts, or special offers ● Invitations to participate in surveys, contests, or customer feedback programs   1.2. How to Opt Out You may opt out of receiving marketing communications at any time by: ● Clicking the "Unsubscribe" link at the bottom of any marketing email ● Logging into your account and updating your communication preferences ● Contacting us directly at contact@lingosource.uk with the subject line "Unsubscribe Request" ● Calling us at __________ during business hours   1.3. Service Communications  Even if you opt out of marketing messages, we may still send you important service-related communications, such as: ● Service activation and account setup confirmations ● Monthly billing statements and payment confirmations ● Service interruption or maintenance notifications ● Account security alerts and password reset requests ● Changes to our terms, policies, or service offerings ● Responses to customer service inquiries ● Call summary reports and service performance updates   1.4. Marketing Compliance Our marketing practices comply with UK data protection and consumer protection laws, including: ● Privacy and Electronic Communications Regulations (PECR): All marketing emails and text messages include clear identification, accurate subject lines, and an easy, free unsubscribe option. ● UK GDPR: We will only send marketing communications where you have provided your consent, or where the “soft opt-in” exemption applies (e.g., if you provided your email when purchasing or enquiring about our services or services). ● Consumer Protection Laws: Our marketing communications are fair, truthful, and not misleading. ● Telephone Preference Service (TPS): We respect the UK’s Telephone Preference Service and do not make marketing calls to numbers registered with it. ● We may contact you by email where you have previously purchased or enquired about similar services, in accordance with the soft opt-in exemption under PECR

13. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors affecting how we collect, use, or protect your personal information.   1.1. How We Provide Notice When changes are made, we will: ● Post the updated version of this Privacy Policy on this page and update the "Last Updated" date at the top ● Provide additional notice for material changes that significantly affect how we collect, use, or share your personal information, such as: ● Email notification to registered customers ● Prominent notice on our homepage ● Pop-up notification when you visit our Site   1.2. Your Responsibility to Review We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after changes are posted will signify your acceptance of the revised Policy.   1.3. Material Changes Material changes might include: ● Expanding the types of personal information we collect ● Changing the purposes for which we use your information ● Sharing information with new categories of third parties ● Transferring data to countries with different privacy protections ● Significantly changing our data retention practices

14. Complaints and Contact Information

15. Governing Law and Dispute Resolution

1.1. Governing Law This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of England and Wales.   1.2. Dispute Resolution Any disputes, controversies, or claims arising out of or relating to this Privacy Policy or our data processing practices shall be resolved as follows:   1.3. Initial Resolution We encourage direct communication to resolve privacy-related concerns. Please contact us first using the details in Section 14.1.   1.4. Formal Disputes If direct resolution is unsuccessful, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. The parties may first attempt mediation through a recognised UK mediation service before commencing court proceedings, if both agree in writing.   1.5. Limitation Period Any claims relating to privacy or data protection must be brought within six (6) years from the date the cause of action arose, or within the statutory limitation period, whichever is shorter.