1% OF THE INDUSTRY

Horizon: Quality You Can Trust. Price You Can Afford

We are proud to offer the cheapest rate in the industry($1.00/minute) for the highest standard of service. It’s simply the best value for your business.

Our Values

Here’s a quick overview of our main features and what we have to offer. For more in-depth reviews, browse around our website and articles.

Be Human

Every interaction matters. We treat clients and callers with genuine care, empathy, and respect—always prioritizing honesty and authenticity.

Be Resourceful

We use smart solutions and adaptive thinking to overcome challenges and deliver outstanding service, even in unexpected situations.

Embrace Diversity

We value different perspectives, cultures, and languages. Embracing individuality helps us better support our global clients and their communities.

Stay Curious

Curiosity drives us to keep learning and evolving. We constantly explore new ideas to improve our services and create more value for every client.

Act with Integrity

We build lasting trust through transparency and ethical business practices, always honoring our commitments and taking responsibility.

Grow Together

Teamwork fuels our progress. We believe in collaborating, supporting one another, and celebrating every success—big or small—as a group.

The Core of Our Team

We’re happy to say that our team is what makes us strong and unite. Here are our beloved team members that make us who we are.

"Any great conversation starts with active listening. Our genuine care turns every call into an experience."

Guendil Zine-Eddine

CEO & Founder

"Every interaction counts. We strive to deliver professionalism and genuine care in every conversation."

Guendil Zine-Eddine

CEO & Founder

“It fits our needs perfectly. It is definitely worth the investment. Your company is upstanding.”

Guendil Zine-Eddine

CEO & Founder

Frequently Asked Questions

Our FAQ area is the best place to look to find answers to your questions. Our support team constantly updates the questions and answers.

What is your pricing structure?

Our pricing is transparent and flexible, based on competitive minute-based packages that allow you to pay only for the actual call answering time used. This ensures cost-effectiveness with no hidden fees, letting you easily scale the service to suit your business needs and budget.

How does the call forwarding system work?

Incoming calls to your business number are automatically forwarded to our professional answering agents according to your chosen schedule and preferences. The agents answer on your behalf, using your business name and following your instructions to provide a consistent, high-quality customer experience.

How will I receive the call messages and summaries?

After each call, a detailed message summary containing key caller information and instructions is promptly sent to you by email, SMS, or your preferred method. This allows you to review and act on customer inquiries quickly and maintain efficient communication.

What information is included in the message summary?

Our summaries capture all essential details such as caller name, contact information, message contents, time of call, and any specific requests made. This helps you stay organized and ensures nothing important is missed when reviewing your messages.

Can Horizon agents handle advanced tasks like appointment scheduling?

Absolutely. Beyond message-taking, our trained agents can schedule appointments, manage your calendars, and follow complex custom instructions. We support integration with most calendar systems to avoid double bookings and streamline your workflow efficiently.

How do you ensure you collect the correct information from my callers?

Agents use detailed, company-specific scripts and checklists designed around your exact requirements. They are trained to ask clarifying questions and verify critical details, ensuring accurate and complete information gathering with every call they handle.

Are you 24/7?

We operate 24 hours a day, 7 days a week to ensure you can reach us whenever you need assistance. Our support combines live teams to provide timely help around the clock, no matter your time zone or the time of day.

Leading the Way in Business Communication

Experience Effortless Call Answering for Modern Businesses.

Fast, reliable call handling
Simple setup, instant activation
Flexible plans for every business